We are closing this incident as there is no immediate resolution available within our control. The degradation in performance of the CBA web (scraping) connector is due to the recent enforcement of mandatory Multi-Factor Authentication (MFA) by CBA, which cannot be bypassed or automated within the scraping framework.
This security step taken by CBA means that access via the scraper connector will remain degraded or unavailable for the foreseeable future. We will no longer provide updates under this incident, but we continue to monitor the situation and explore alternative approaches where possible.
Please note that this issue is isolated to the scraper connector. CBA Open Banking connections remain fully operational and unaffected. We appreciate your understanding and encourage partners to consider Open Banking connections where available.
Thanks for your understanding
— The Basiq Team 💙
Posted Oct 24, 2025 - 16:29 AEDT
Identified
We are currently observing significant degradation in the performance of our CBA web (scraping) connector. This issue stems from the recent introduction of mandatory Multi-Factor Authentication (MFA) by CBA, which cannot be bypassed or automated within the scraping framework.
Please note that this issue is isolated to the scraper connector. CBA Open Banking connections remain fully operational and unaffected.
As a result, data retrieval via the scraper connector may be intermittent or unavailable. We are actively monitoring the situation and assessing potential alternatives, but at this time, access through this connector is impacted.
We appreciate your understanding and will continue to provide updates as more information becomes available.