Identified - Coles have implemented a service on their website which blocks machine access, such as that used by Basiq and other aggregators. We are working on the issue and will update this notice with more details.
Jul 27, 09:03 AEST
Investigating - All Coles jobs are currently failing on the login step with a service-unavailable error code.

Our team are investigating and we will update this notice with progress.
Jul 26, 13:28 AEST
Identified - There is a problem with our Ubank connector that's causing some user jobs to fail on the transaction step.

This issue is caused by the mortgage accounts at Ubank. The bank displays an "initialAccountNumber" for these accounts that is different from the "actualaccountnumber". To find the actual account number, we must navigate through and open a new window and this account number is identical to that of one of the other main accounts (transactional or savings).

As a result, there is a discrepancy when retrieving transactions for these accounts, and the jobs are failing with the error message "Protocol violated by the connector: Number of accounts and transactions groups does not match". Based on this analysis, we have decided to not fetch the mortgage accounts for Ubank at this stage until the bank resolves this issue on their side.

Meanwhile, please reach out to support@basio.io if you have any further questions or concerns.
Jul 19, 13:22 AEST
Identified - There is a problem with our AMEX connector that's causing 75% of the jobs to fail on the login step.

AMEX has an intermittent Multi-Factor Authentication (MFA) challenge on login and Basiq is unable to fetch accounts and transactions when that happens as we currently do not support MFA on login. However, the required work to support MFA is underway and should be available from next month.

As a result, we are anticipating a large number of jobs to fail and it is entirely up to our partners to decide whether or not to offer this connector to their end-users.
Apr 9, 16:53 AEST

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at support@basiq.io and we'll get back to you as soon as we can.

APIs ? Operational
Dashboard Operational
Documentation Operational
Website Operational
Bank Connectors Major Outage
90 days ago
99.9 % uptime
Today
ANZ (AU00601) Operational
90 days ago
97.87 % uptime
Today
CBA (AU04301) Operational
90 days ago
100.0 % uptime
Today
NAB (AU01001) Operational
90 days ago
100.0 % uptime
Today
Westpac (AU14201) Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne (AU03001) Operational
90 days ago
100.0 % uptime
Today
BankSA (AU03201) Operational
90 days ago
100.0 % uptime
Today
St. George Bank (AU12301) Operational
90 days ago
100.0 % uptime
Today
Bankwest (AU00401) Operational
90 days ago
100.0 % uptime
Today
Bendigo Bank (AU00101) Operational
90 days ago
100.0 % uptime
Today
Suncorp (AU01101) Operational
90 days ago
100.0 % uptime
Today
Great Southern Bank (formerly CUA) (AU00901) Operational
90 days ago
100.0 % uptime
Today
ME Bank (AU08901) Operational
90 days ago
100.0 % uptime
Today
MyState Bank (AU09201) Operational
90 days ago
100.0 % uptime
Today
Beyond Bank (AU04501) Operational
90 days ago
100.0 % uptime
Today
Defence Bank (AU05201) Operational
90 days ago
100.0 % uptime
Today
Gateway Bank (AU06401) Operational
90 days ago
100.0 % uptime
Today
Hume Bank (AU07301) Operational
90 days ago
100.0 % uptime
Today
People's Choice CU (AU09801) Operational
90 days ago
100.0 % uptime
Today
Qudos Bank (AU10701) Operational
90 days ago
100.0 % uptime
Today
G&C Mutual Bank (AU11901) Operational
90 days ago
100.0 % uptime
Today
Australian Military Bank (AU02501) Operational
90 days ago
100.0 % uptime
Today
P&N Bank (AU09901) Operational
90 days ago
100.0 % uptime
Today
Bank of Sydney (AU03101) Operational
90 days ago
100.0 % uptime
Today
Greater Bank (AU06701) Operational
90 days ago
100.0 % uptime
Today
Heritage Bank (AU06801) Operational
90 days ago
100.0 % uptime
Today
IMB Bank (AU07601) Operational
90 days ago
100.0 % uptime
Today
myMOVE (AU11201) Operational
90 days ago
100.0 % uptime
Today
Regional Australia Bank (AU15201) Operational
90 days ago
100.0 % uptime
Today
Teachers Mutual Bank (AU12701) Operational
90 days ago
100.0 % uptime
Today
Bank Australia (AU08801) Operational
90 days ago
100.0 % uptime
Today
Arab Bank (AU02201) Operational
90 days ago
100.0 % uptime
Today
Westpac (Business) (AU14202) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (Business) (AU00302) Operational
90 days ago
100.0 % uptime
Today
RACQ Bank (AU10501) Operational
90 days ago
100.0 % uptime
Today
RAMS (AU11301) Operational
90 days ago
100.0 % uptime
Today
Orange CU (AU09701) Operational
90 days ago
100.0 % uptime
Today
ING Direct (AU00201) Operational
90 days ago
100.0 % uptime
Today
BOQ (AU00701) Operational
90 days ago
100.0 % uptime
Today
PayPal (AU17001) Operational
90 days ago
100.0 % uptime
Today
UBank (AU13601) Operational
90 days ago
100.0 % uptime
Today
Citibank (AU00801) Operational
90 days ago
100.0 % uptime
Today
AMP (AU00501) Operational
90 days ago
100.0 % uptime
Today
American Express (AU01201) Operational
90 days ago
100.0 % uptime
Today
Coles Financial Services (AU15301) Major Outage
90 days ago
96.82 % uptime
Today
GEM Visa (AU15601) Operational
90 days ago
100.0 % uptime
Today
Latitude GO (AU16101) Operational
90 days ago
100.0 % uptime
Today
28 Degrees (AU16301) Operational
90 days ago
100.0 % uptime
Today
Latitude Infinity (AU16401) Operational
90 days ago
100.0 % uptime
Today
Latitude Low Rate (AU16201) Operational
90 days ago
100.0 % uptime
Today
Virgin Money (AU16001) Operational
90 days ago
100.0 % uptime
Today
ZipMoney (AU19401) Operational
90 days ago
100.0 % uptime
Today
First Option (AU06201) Operational
90 days ago
100.0 % uptime
Today
Newcastle Permanent (AU09301) Operational
90 days ago
100.0 % uptime
Today
ANZ NZ (NZ00101) Operational
90 days ago
100.0 % uptime
Today
Bank of New Zealand (NZ00201) Operational
90 days ago
100.0 % uptime
Today
Super Connectors Operational
90 days ago
100.0 % uptime
Today
Australian Super (AU15001) Operational
90 days ago
100.0 % uptime
Today
HESTA (AU14701) Operational
90 days ago
100.0 % uptime
Today
HOSTPLUS (AU14801) Operational
90 days ago
100.0 % uptime
Today
IOOF (AU15101) Operational
90 days ago
100.0 % uptime
Today
CBUS (AU14601) Operational
90 days ago
100.0 % uptime
Today
MLC (AU14901) Operational
90 days ago
100.0 % uptime
Today
REST (AU14501) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.