All Systems Operational

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at support@basiq.io and we'll get back to you as soon as we can.

APIs ? Operational
Dashboard Operational
Documentation Operational
Website Operational
Bank Connectors Operational
90 days ago
99.97 % uptime
Today
ANZ (AU00601) Operational
90 days ago
100.0 % uptime
Today
CBA (AU04301) Operational
90 days ago
99.94 % uptime
Today
NAB (AU01001) Operational
90 days ago
99.71 % uptime
Today
Westpac (AU14201) Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne (AU03001) Operational
90 days ago
100.0 % uptime
Today
BankSA (AU03201) Operational
90 days ago
100.0 % uptime
Today
St. George Bank (AU12301) Operational
90 days ago
100.0 % uptime
Today
Bankwest (AU00401) Operational
90 days ago
100.0 % uptime
Today
Bendigo Bank (AU00101) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (AU00301) Operational
90 days ago
100.0 % uptime
Today
Suncorp (AU01101) Operational
90 days ago
100.0 % uptime
Today
CUA (AU00901) Operational
90 days ago
100.0 % uptime
Today
ME Bank (AU08901) Operational
90 days ago
100.0 % uptime
Today
MyState Bank (AU09201) Operational
90 days ago
100.0 % uptime
Today
Beyond Bank (AU04501) Operational
90 days ago
100.0 % uptime
Today
Defence Bank (AU05201) Operational
90 days ago
100.0 % uptime
Today
Gateway CU (AU06401) Operational
90 days ago
100.0 % uptime
Today
Hume Bank (AU07301) Operational
90 days ago
100.0 % uptime
Today
People's Choice CU (AU09801) Operational
90 days ago
100.0 % uptime
Today
Qudos Bank (AU10701) Operational
90 days ago
100.0 % uptime
Today
G&C Mutual Bank (AU11901) Operational
90 days ago
100.0 % uptime
Today
SCU (AU12601) Operational
90 days ago
100.0 % uptime
Today
Australian Military Bank (AU02501) Operational
90 days ago
100.0 % uptime
Today
Citibank (AU0801) Operational
90 days ago
100.0 % uptime
Today
P&N Bank (AU09901) Operational
90 days ago
100.0 % uptime
Today
UBank (AU13601) Operational
90 days ago
100.0 % uptime
Today
Bank of Sydney (AU03101) Operational
90 days ago
100.0 % uptime
Today
Greater Bank (AU06701) Operational
90 days ago
100.0 % uptime
Today
Heritage Bank (AU06801) Operational
90 days ago
100.0 % uptime
Today
IMB Bank (AU07601) Operational
90 days ago
100.0 % uptime
Today
myMOVE (AU11201) Operational
90 days ago
100.0 % uptime
Today
Regional Australia Bank (AU15201) Operational
90 days ago
100.0 % uptime
Today
Teachers Mutual Bank (AU12701) Operational
90 days ago
99.39 % uptime
Today
Bank Australia (AU08801) Operational
90 days ago
100.0 % uptime
Today
Arab Bank (AU02201) Operational
90 days ago
100.0 % uptime
Today
Westpac (Business) (AU14202) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (Business) (AU00302) Operational
90 days ago
100.0 % uptime
Today
RACQ Bank (AU10501) Operational
90 days ago
100.0 % uptime
Today
RAMS (AU11301) Operational
90 days ago
100.0 % uptime
Today
Orange CU (AU09701) Operational
90 days ago
100.0 % uptime
Today
Summerland (AU12401) Operational
90 days ago
100.0 % uptime
Today
ING Direct (AU00201) Operational
90 days ago
100.0 % uptime
Today
BOQ (AU00701) Operational
90 days ago
100.0 % uptime
Today
Super Connectors Operational
90 days ago
100.0 % uptime
Today
Australian Super (AU15001) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
API average response time
Fetching
Developer Dashboard uptime
Fetching
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Postmortem - Read details
Jul 28, 19:17 AEST
Resolved - Thank you for your patience - this issue is now resolved.

As always, please report any problems or questions to support@basiq.io
Jul 28, 19:02 AEST
Identified - We have a current production issue with the following functionality: broken images on the Affordability PDF via the Dashboard or Affordability API.

The team are working hard to resolve the issue. No data is impacted and you can continue to use the report. Summary page images and Income images are currently unavailable. Please feel free to reach out to the team with any questions.
Jul 28, 09:24 AEST
Jul 27, 2020
Resolved - This incident has been resolved.
Jul 27, 22:35 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 20:19 AEST
Identified - We have identified a new issue with the Commonwealth Bank connector (AU04301), which is now only returning 600 posted transactions per account.

This is due to a change in the CBA internet banking portal (NetBank), which now returns transaction listings in batches of 600 instead of returning all transactions in a single file.

We are updating our code to handle pagination for CBA - that fix is targeted for early next week, Tuesday 21 July. We will keep you updated.
Jul 17, 09:48 AEST
Resolved - This incident has been resolved.
Jul 27, 09:25 AEST
Identified - Connections to ANZ (AU00601) are currently failing with an error code, "account-not-accessible-requires-user-action" on . This is due to the bank presenting a popup immediately on login, with this text:

"
ANZ Internet Banking will be undergoing scheduled maintenance from 11:00PM Friday, 24 July AEST, and ending approximately 08:00AM Saturday, 25 July AEST. We apologise for any inconvenience caused. ANZ Phone Banking, the ANZ app and ANZ ATMs will be available for use during this time.

[ Continue to Internet Banking ]
"

Our engineers are working on a solution to get around this popup and proceed with fetching accounts and transactions. According to the bank's advice, we expect the popup to clear tonight.

We will keep you updated. Please reach out to support@basiq.io with any questions or concerns.
Jul 24, 10:22 AEST
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Jul 23, 2020

No incidents reported.

Jul 22, 2020
Resolved - This issue has been resolved: there should be no more duplicate transactions created for CBA connections since 6pm AEST on Tuesday 21 July.
Jul 22, 09:19 AEST
Identified - We have identified an issue causing duplicate transactions to be reported for some Commonwealth Bank / AU04301 connections. The duplicates started appearing early morning Tuesday 21 July.

There have been several changes to the CBA internet banking portal in recent weeks, and they have reported some trouble with inconsistent data in their service updates page: https://www.commbank.com.au/about-us/support/commbank-incidents.html ... however, the bank has indicated that those issues are resolved so it's not clear at this stage if they are related.

Basiq engineers are investigating as a priority; we will keep you updated.

Please contact support@basiq.io if you have any questions or concerns, or follow this incident for updates.
Jul 21, 13:21 AEST