Update - This issue is resolved for the following data holders:

Bananacoast CCU (AU02801)
Coastline Credit Union (AU04101)
Beyond Bank (AU04501)
Credit Union SA (AU05001)
Defence Bank (AU05201)
Gateway Bank (AU06401)
Bank Australia (AU08801)
Qudos Bank (AU10701)
Queensland Country Credit Union (AU10801)
Summerland Credit Union( AU12401)
Auswide Bank (AU20050)
BHCCU (AU20120)
Dnister (AU20230)
Fire Service CU (AU20260)
First Choice CU (AU20280)
Community First CU (AU20710)
G&C Mutual Bank (AU11901)

Credit to the data holders for resolving this issue quickly.

We are still working with the following banks to resolve outstanding issues:

QBANK (AU20480)
South West CU (AU20540)
Beyond Bank Warrnambool (AU20730)

We will follow up with these three remaining data holders and will update this ticket with progress.

Nov 21, 2022 - 16:52 AEDT
Monitoring - This issue is resolved for the following data holders:

Bananacoast CCU (AU02801)
Coastline Credit Union (AU04101)
Beyond Bank (AU04501)
Credit Union SA (AU05001)
Defence Bank (AU05201)
Gateway Bank (AU06401)
Bank Australia (AU08801)
Qudos Bank (AU10701)
Queensland Country Credit Union (AU10801)
Summerland Credit Union( AU12401)
Auswide Bank (AU20050)
BHCCU (AU20120)
Dnister (AU20230)
Fire Service CU (AU20260)
First Choice CU (AU20280)
Community First CU (AU20710)

Credit to the data holders for resolving this issue quickly.

We are still working with the following banks to resolve outstanding issues:

G&C Mutual Bank (AU11901)
QBANK (AU20480)
South West CU (AU20540)
Beyond Bank Warrnambool (AU20730)

We will follow up with these four remaining data holders and will update this ticket with progress.

Nov 21, 2022 - 13:22 AEDT
Update - Apologies for the flood of updates: status page is sending updates per affected institution, rather than for the incident as a whole. Updating it to just a single institution to save your inboxes, but here is the full list:

Bananacoast CCU (AU02801)
Coastline Credit Union (AU04101)
Beyond Bank (AU04501)
Credit Union SA (AU05001)
Defence Bank (AU05201)
Gateway Bank (AU06401)
Bank Australia (AU08801)
Qudos Bank (AU10701)
Queensland Country Credit Union (AU10801)
G&C Mutual Bank (AU11901)
Summerland Credit Union( AU12401)
Auswide Bank (AU20050)
BHCCU (AU20120)
Dnister (AU20230)
Fire Service CU (AU20260)
First Choice CU (AU20280)
QBANK (AU20480)
South West CU (AU20540)
Community First CU (AU20710)
Beyond Bank Warrnambool (AU20730)

The issue affects new CDR connections to these institutions only: existing connections are refreshing OK.

Several institutions have acknowledged and advised they will look into this on Monday - we will keep you updated in this notice.

Apologies again for the "spam" - we hope this is a good compromise to keep you informed while saving your inbox, and will look at how we can do this better.

As always, any questions or concerns - please reach out to us at support@basiq.io

Nov 19, 2022 - 11:10 AEDT
Identified - We have several smaller data holders failing redirects to their CDR portals.

In all cases we are getting timeouts or incomplete responses from the data holders - we have raised tickets with the data holders in the CDR service portal and are awaiting updates; in the meantime users will be unable to connect these institutions.

Note this affects CDR connections only.

Please any concerns or questions through to us at support@basiq.io

Nov 18, 2022 - 17:45 AEDT

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at support@basiq.io and we'll get back to you as soon as we can.

APIs ? Operational
Dashboard Operational
Documentation Operational
Website Operational
Bank Connectors Partial Outage
90 days ago
99.73 % uptime
Today
ANZ (AU00601) Operational
90 days ago
97.73 % uptime
Today
CBA (AU04301) Partial Outage
90 days ago
88.13 % uptime
Today
NAB (AU01001) Operational
90 days ago
98.67 % uptime
Today
Westpac (AU14201) Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne (AU03001) Operational
90 days ago
100.0 % uptime
Today
BankSA (AU03201) Operational
90 days ago
100.0 % uptime
Today
St. George Bank (AU12301) Operational
90 days ago
100.0 % uptime
Today
Bankwest (AU00401) Operational
90 days ago
100.0 % uptime
Today
Bendigo Bank (AU00101) Operational
90 days ago
100.0 % uptime
Today
Suncorp (AU01101) Operational
90 days ago
100.0 % uptime
Today
Great Southern Bank (formerly CUA) (AU00901) Operational
90 days ago
100.0 % uptime
Today
ME Bank (AU08901) Operational
90 days ago
100.0 % uptime
Today
MyState Bank (AU09201) Operational
90 days ago
100.0 % uptime
Today
Beyond Bank (AU04501) Operational
90 days ago
100.0 % uptime
Today
Defence Bank (AU05201) Operational
90 days ago
100.0 % uptime
Today
Gateway Bank (AU06401) Operational
90 days ago
100.0 % uptime
Today
Hume Bank (AU07301) Operational
90 days ago
100.0 % uptime
Today
People's Choice CU (AU09801) Operational
90 days ago
100.0 % uptime
Today
Qudos Bank (AU10701) Operational
90 days ago
100.0 % uptime
Today
G&C Mutual Bank (AU11901) Operational
90 days ago
100.0 % uptime
Today
Australian Military Bank (AU02501) Operational
90 days ago
100.0 % uptime
Today
P&N Bank (AU09901) Operational
90 days ago
100.0 % uptime
Today
Bank of Sydney (AU03101) Operational
90 days ago
100.0 % uptime
Today
Greater Bank (AU06701) Operational
90 days ago
100.0 % uptime
Today
Heritage Bank (AU06801) Operational
90 days ago
100.0 % uptime
Today
IMB Bank (AU07601) Operational
90 days ago
100.0 % uptime
Today
myMOVE (AU11201) Operational
90 days ago
100.0 % uptime
Today
Regional Australia Bank (AU15201) Operational
90 days ago
100.0 % uptime
Today
Teachers Mutual Bank (AU12701) Operational
90 days ago
100.0 % uptime
Today
Bank Australia (AU08801) Operational
90 days ago
100.0 % uptime
Today
Arab Bank (AU02201) Operational
90 days ago
100.0 % uptime
Today
Westpac (Business) (AU14202) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (Business) (AU00302) Operational
90 days ago
100.0 % uptime
Today
RACQ Bank (AU10501) Operational
90 days ago
100.0 % uptime
Today
RAMS (AU11301) Operational
90 days ago
100.0 % uptime
Today
Orange CU (AU09701) Operational
90 days ago
100.0 % uptime
Today
ING Direct (AU00201) Operational
90 days ago
100.0 % uptime
Today
BOQ (AU00701) Operational
90 days ago
100.0 % uptime
Today
PayPal (AU17001) Operational
90 days ago
100.0 % uptime
Today
UBank (AU13601) Operational
90 days ago
100.0 % uptime
Today
Citibank (AU00801) Operational
90 days ago
100.0 % uptime
Today
AMP (AU00501) Operational
90 days ago
100.0 % uptime
Today
American Express (AU01201) Operational
90 days ago
100.0 % uptime
Today
Coles Financial Services (AU15301) Operational
90 days ago
100.0 % uptime
Today
GEM Visa (AU15601) Operational
90 days ago
100.0 % uptime
Today
Latitude GO (AU16101) Operational
90 days ago
100.0 % uptime
Today
28 Degrees (AU16301) Operational
90 days ago
100.0 % uptime
Today
Latitude Infinity (AU16401) Operational
90 days ago
100.0 % uptime
Today
Latitude Low Rate (AU16201) Operational
90 days ago
100.0 % uptime
Today
Virgin Money (AU16001) Operational
90 days ago
100.0 % uptime
Today
ZipMoney (AU19401) Operational
90 days ago
100.0 % uptime
Today
First Option (AU06201) Operational
90 days ago
100.0 % uptime
Today
Newcastle Permanent (AU09301) Operational
90 days ago
100.0 % uptime
Today
ANZ NZ (NZ00101) Operational
90 days ago
100.0 % uptime
Today
Bank of New Zealand (NZ00201) Operational
90 days ago
100.0 % uptime
Today
Up (AU19301) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (AU00301) Operational
90 days ago
100.0 % uptime
Today
Bananacoast CCU (AU02801) Under Maintenance
90 days ago
100.0 % uptime
Today
Coastline Credit Union (AU04101) Operational
90 days ago
100.0 % uptime
Today
Credit Union SA (AU05001) Operational
90 days ago
100.0 % uptime
Today
Queensland Country Credit Union (AU10801) Operational
90 days ago
100.0 % uptime
Today
Summerland Credit Union( AU12401) Operational
90 days ago
100.0 % uptime
Today
Auswide Bank (AU20050) Operational
90 days ago
100.0 % uptime
Today
BHCCU (AU20120) Operational
90 days ago
100.0 % uptime
Today
Dnister (AU20230) Operational
90 days ago
100.0 % uptime
Today
Fire Service CU (AU20260) Operational
90 days ago
100.0 % uptime
Today
First Choice CU (AU20280) Operational
90 days ago
100.0 % uptime
Today
QBANK (AU20480) Under Maintenance
90 days ago
100.0 % uptime
Today
South West CU (AU20540) Operational
90 days ago
100.0 % uptime
Today
Community First CU (AU20710) Operational
90 days ago
100.0 % uptime
Today
Beyond Bank Warrnambool (AU20730) Operational
90 days ago
100.0 % uptime
Today
Super Connectors Operational
90 days ago
100.0 % uptime
Today
Australian Super (AU15001) Operational
90 days ago
100.0 % uptime
Today
HESTA (AU14701) Operational
90 days ago
100.0 % uptime
Today
HOSTPLUS (AU14801) Operational
90 days ago
100.0 % uptime
Today
IOOF (AU15101) Operational
90 days ago
100.0 % uptime
Today
CBUS (AU14601) Operational