Basiq Status - [ING] - (AU00201) Open Banking Jobs failing on the Transactions Fetch

[ING] - (AU00201) Open Banking Jobs failing on the Transactions Fetch

Incident Report for Basiq

Resolved

This incident has been resolved.

Posted Mar 16, 2023 - 16:04 AEDT

Monitoring

ING has implemented a fix for this specific issue over the weekend and as a result, we are currently seeing a strong success rate.

Basiq will continue to closely monitor this issue in collaboration with ING to ensure that there are no further disruptions.

Thank you for your patience and understanding during this time.

Posted Mar 13, 2023 - 14:19 AEDT

Identified

Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform.

Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem

Posted Mar 02, 2023 - 18:04 AEDT