AU01201 - AMEX - Most jobs failing on login step
Incident Report for Basiq
Identified
There is a problem with our AMEX connector that's causing 75% of the jobs to fail on the login step.

AMEX has an intermittent Multi-Factor Authentication (MFA) challenge on login and Basiq is unable to fetch accounts and transactions when that happens as we currently do not support MFA on login. However, the required work to support MFA is underway and should be available from next month.

As a result, we are anticipating a large number of jobs to fail and it is entirely up to our partners to decide whether or not to offer this connector to their end-users.
Posted Apr 09, 2021 - 16:53 AEST