Basiq Status - [ING] - (AU00201) Open Banking Jobs failing on the Accounts Ep

[ING] - (AU00201) Open Banking Jobs failing on the Accounts Ep

Incident Report for Basiq

Resolved

This incident has been resolved.

Posted Mar 02, 2023 - 18:00 AEDT

Monitoring

Issue with the accounts fetch for ING has mostly resolved.

However, we are closely monitoring the situation to ensure that there are no further disruptions.

We are continuing to work with ING to investigate the root cause of the problem and prevent it from occurring in the future. We appreciate your patience and understanding, and we will provide additional updates as soon as possible. Thank you.

Posted Feb 24, 2023 - 16:56 AEDT

Identified

Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform.

Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem.

Posted Feb 23, 2023 - 16:29 AEDT