NAB Connector Unavailable - requests blocked by institution

Incident Report for Basiq

Resolved

This incident has been resolved.
Posted Sep 19, 2019 - 19:13 AEST

Update

We have found a further issue and are updating NAB connector
Posted Sep 18, 2019 - 11:08 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2019 - 10:05 AEST

Identified

We have implemented a solution which is in testing and we look to deploy the changes this evening pending testing results.
Posted Sep 16, 2019 - 11:10 AEST

Update

We have implemented a solution which is in testing and we look to deploy the changes this evening pending testing results.
Posted Sep 16, 2019 - 11:07 AEST

Update

Issue resolved but institution is now blocking requests - continue to monitor until service available
Posted Sep 11, 2019 - 12:21 AEST

Update

We are continuing to monitor for any further issues.
Posted Sep 09, 2019 - 20:19 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 09, 2019 - 20:09 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 09, 2019 - 18:32 AEST

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Sep 08, 2019 - 09:27 AEST
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