All Systems Operational

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at support@basiq.io and we'll get back to you as soon as we can.

APIs ? Operational
Dashboard Operational
Documentation Operational
Website Operational
Bank Connectors Operational
90 days ago
99.98 % uptime
Today
ANZ (AU00601) Operational
90 days ago
100.0 % uptime
Today
CBA (AU04301) Operational
90 days ago
100.0 % uptime
Today
NAB (AU01001) Operational
90 days ago
99.44 % uptime
Today
Westpac (AU14201) Operational
90 days ago
100.0 % uptime
Today
Bank of Melbourne (AU03001) Operational
90 days ago
100.0 % uptime
Today
BankSA (AU03201) Operational
90 days ago
100.0 % uptime
Today
St. George Bank (AU12301) Operational
90 days ago
100.0 % uptime
Today
Bankwest (AU00401) Operational
90 days ago
100.0 % uptime
Today
Bendigo Bank (AU00101) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (AU00301) Operational
90 days ago
100.0 % uptime
Today
Suncorp (AU01101) Operational
90 days ago
100.0 % uptime
Today
CUA (AU00901) Operational
90 days ago
100.0 % uptime
Today
ME Bank (AU08901) Operational
90 days ago
100.0 % uptime
Today
MyState Bank (AU09201) Operational
90 days ago
100.0 % uptime
Today
Beyond Bank (AU04501) Operational
90 days ago
100.0 % uptime
Today
Defence Bank (AU05201) Operational
90 days ago
100.0 % uptime
Today
Gateway CU (AU06401) Operational
90 days ago
100.0 % uptime
Today
Hume Bank (AU07301) Operational
90 days ago
100.0 % uptime
Today
People's Choice CU (AU09801) Operational
90 days ago
100.0 % uptime
Today
Qudos Bank (AU10701) Operational
90 days ago
100.0 % uptime
Today
G&C Mutual Bank (AU11901) Operational
90 days ago
100.0 % uptime
Today
SCU (AU12601) Operational
90 days ago
100.0 % uptime
Today
Australian Military Bank (AU02501) Operational
90 days ago
100.0 % uptime
Today
Citibank (AU0801) Operational
90 days ago
100.0 % uptime
Today
AMP (AU00501) Operational
90 days ago
100.0 % uptime
Today
Amex (AU01201) Operational
90 days ago
100.0 % uptime
Today
P&N Bank (AU09901) Operational
90 days ago
100.0 % uptime
Today
UBank (AU13601) Operational
90 days ago
100.0 % uptime
Today
Bank of Sydney (AU03101) Operational
90 days ago
100.0 % uptime
Today
Greater Bank (AU06701) Operational
90 days ago
100.0 % uptime
Today
Heritage Bank (AU06801) Operational
90 days ago
100.0 % uptime
Today
IMB Bank (AU07601) Operational
90 days ago
100.0 % uptime
Today
myMOVE (AU11201) Operational
90 days ago
100.0 % uptime
Today
Regional Australia Bank (AU15201) Operational
90 days ago
100.0 % uptime
Today
Teachers Mutual Bank (AU12701) Operational
90 days ago
100.0 % uptime
Today
Bank Australia (AU08801) Operational
90 days ago
100.0 % uptime
Today
Arab Bank (AU02201) Operational
90 days ago
100.0 % uptime
Today
HSBC (AU07201) Operational
90 days ago
100.0 % uptime
Today
Westpac (Business) (AU14202) Operational
90 days ago
100.0 % uptime
Today
Macquarie Bank (Business) (AU00302) Operational
90 days ago
100.0 % uptime
Today
RACQ Bank (AU10501) Operational
90 days ago
100.0 % uptime
Today
RAMS (AU11301) Operational
90 days ago
100.0 % uptime
Today
Orange CU (AU09701) Operational
90 days ago
100.0 % uptime
Today
QCCU (AU10801) Operational
90 days ago
100.0 % uptime
Today
Rural Bank (AU11501) Operational
90 days ago
100.0 % uptime
Today
Summerland (AU12401) Operational
90 days ago
100.0 % uptime
Today
ING Direct (AU00201) Operational
90 days ago
100.0 % uptime
Today
BOQ (AU00701) Operational
90 days ago
100.0 % uptime
Today
Super Connectors Operational
90 days ago
100.0 % uptime
Today
Australian Super (AU15001) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API average response time
Fetching
Developer Dashboard uptime
Fetching
Past Incidents
Feb 29, 2020

No incidents reported today.

Feb 28, 2020

No incidents reported.

Feb 27, 2020

No incidents reported.

Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020
Resolved - This incident has been resolved.

Advice for any "account-not-accessible-requires-user-action" error: please ask the end user to log into their full internet banking website (desktop version, not mobile or app), view each account's details, and view transactions for all accounts. Please acknowledge any popups that are presented, and select the option "Don't show me again" or similar, if offered. Once that is done, refresh the connection: the requires-user-action error should clear. If the error does clear, please report the the Basiq User ID, Connection ID and Job ID to Basiq Support for further investigation.

To report an issue to Basiq Support, simply login to the Basiq dashboard (https://dashboard.basiq.io/) and click on the blue chat icon on the bottom right of screen.
Feb 24, 22:07 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 22:00 AEDT
Identified - We are currently unable to provide connectivity to NAB. We are still investigating this issue, but it appears that there is a new disclaimer regarding changes to policy which the bank has put up that is preventing us from being able to continue with the account / transaction retrieval. We are investigating on how to get passed this. We will post an update as soon as we have a resolution. Please note all other connectors appear to be operational.
Feb 24, 12:13 AEDT
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.