Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 20:52 AEST
Investigating - Payment transactions are currently returning unknown for categorisation. We are working hard to restore the service
Sep 16, 11:06 AEST
Identified - We have implemented a solution which is in testing and we look to deploy the changes this evening pending testing results.
Sep 16, 11:10 AEST
Update - We have implemented a solution which is in testing and we look to deploy the changes this evening pending testing results.
Sep 16, 11:07 AEST
Update - Issue resolved but institution is now blocking requests - continue to monitor until service available
Sep 11, 12:21 AEST
Update - We are continuing to monitor for any further issues.
Sep 9, 20:19 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 20:09 AEST
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 18:32 AEST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 8, 09:27 AEST
Identified - We have implemented a solution which is in testing and we look to deploy the changes this evening pending testing results.
Sep 16, 11:09 AEST
Update - Institution is now blocking requests - continue to monitor until service available
Sep 11, 12:22 AEST
Update - Issue resolved but institution is now blocking requests - continue to monitor until service available
Sep 11, 12:20 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 12:19 AEST
Identified - Awaiting resolution from Ubank.
Sep 9, 19:42 AEST
Investigating - We are currently investigating this issue.
Sep 9, 18:33 AEST
Identified - The issue has been identified and a new version of the connector for the new website is being implemented. The rollout of the new site is gradual and this impacts around a third of users at the present time
Sep 9, 18:34 AEST
Update - We are continuing to investigate this issue.
Sep 8, 09:31 AEST
Investigating - CBA have rolled out new website changes to around a third of their users - we are working hard to identify and rollout new changes - to support both the old and new versions of the website
Sep 8, 09:30 AEST
Monitoring - Connector changes are being prioritised based on demand.
Sep 8, 09:38 AEST
Identified - The issue has been identified and a fix is being implemented. Connector has been disabled pending changes.
May 29, 11:56 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 09:35 AEST
Identified - We are implementing a new version of the connector. This will be prioritised based on demand.
Sep 8, 09:20 AEST
Investigating - We are currently investigating this issue. Connector has been disabled pending changes..
Jun 21, 13:53 AEST
Investigating - We are currently investigating this issue - impacting around 30% of users.
Sep 8, 09:33 AEST

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at ask@basiq.io and we'll get back to you as soon as we can.

APIs ? Operational
Connectors Operational
Dashboard Operational
Documentation Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API average response time
Fetching
Developer Dashboard uptime
Fetching
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.